On October 1, 2026, measures against customer harassment will become the obligation of business owners. Is your company prepared for customer harassment measures?
Establish regulations. Set up a consultation desk. Inform employees.
Another point to consider is how employees will respond when customer harassment actually occurs.
Moving from "knowing" how to handle customer harassment to "being able" to handle it.
There is a gap between acquiring knowledge about customer harassment response and being able to respond effectively.
That’s why employee training needs opportunities for "actual practice in responding."
DARUMA& is a service that allows you to practice responses to customer harassment with an AI.
You choose your words and make judgments while responding to the AI.
The knowledge learned through training and manuals is transformed into "how would I respond."
With AI feedback after role-playing, you can learn not only from the outcomes of your responses but also from the process itself.
For detailed explanations or demo requests, please contact us through our website.
https://jtg-agency.jp/solution/4788-2/
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